Where do you ship?
You can check all the countries that we ship to in the country selector that is visible at the top right of the Murena Shop.
Will there be additional customs duties or taxes for me to pay after I have ordered?
We ship as much as possible with all duties and taxes included, so that you know exactly what you have to pay when you go to the Murena Shopping Cart. However, for some countries it is not yet possible for us to ship with customs duties/taxes included. If you order a product from our website to one of these countries, you will get a clear warning in the Checkout that you may receive an additional customs bill at a later time. You will have to check a box to say that you agree with this. If you do NOT get this warning, it means that we ship to your country with all duties and taxes included. The amount you pay to Murena will be the only amount you have to pay to get your Murena product!
Countries to which we ship with all taxes and customs duties included (so you receive no extra bill from customs): any EU country, USA, Norway, Switzerland, UK, Iceland, Guernsey, Jersey, Australia, New Zealand.
Countries to which we do NOT ship with taxes and customs duties included (so you may receive an extra bill from customs): Canada, Hong Kong, Singapore.
What are the shipping costs?
Shipping costs are not included in the product prices and will be calculated upon check out based upon your shipping address.
Will I receive a tracking link?
We will send an email confirmation when your product has shipped that includes a tracking link.
What is your return policy?
You can return your product within 14 days of the date you receive the product as long as it is undamaged. You will have to return it with all accessories included in the box, and we’ll refund you based upon the original payment method.
Which payments method do you accept?
You can pay via debit card, credit card and Paypal in most markets.
We also support online transfers from bank accounts with iDEAL for customers based in the Netherlands and Giropay for customers based in Germany.
We look to add more payment options in the future.
Is the phone unlocked?
All our phones are carrier unlocked.
Phone with Bootloader Unlocked
If your phone comes with an unlocked bootloader.
You will see a warning about the unlocked bootloader when you power on the phone. Hardware manufacturers typically lock bootloaders to prevent a specific security vulnerability where an attacker would install a different operating system by gaining prolonged physical access to the device. While this security risk is genuine, particularly for users who might be targeted due to sensitive activities, it does not affect privacy protections, such as safeguarding users from personal data collection or tracking, which are significant advantages of smartphones running /e/OS.
*We have info for NFC and bootloader lock or no in the product page specs
Will the phone work on CDMA networks?
Our phones are based on GSM technology for 2G and 3G networks. They are not compatible with CDMA on 2G and 3G networks.
All our phones are compatible with 4G LTE
What European carriers are supported?
Our phones are compatible with all European carriers. We are not aware of any exclusion at this stage.
How many years will you support your phones with software updates?
We aim to support with at least 5 years of software updates and security patches.
Will I get regular updates and security patches?
We publish software updates for our phones at least every 2 months. We sometimes even have updates every month.
Can I revert to Google stock Android?
Technically yes, but note that this will void your warranty and support with us.
How can i get support if something goes wrong?
You can check our troubleshooting guides, our tutorials, connect with other users to get tips or simply write to our support team who will help you to solve your issue or get your phone fixed. All available options are described on our support page.
Which Android apps are compatible with /e/OS?
Most Android apps can be installed on /e/OS.
For now, we don’t support in-app purchases.
As Google Mobile Services are not preinstalled on our phones, some apps that depend heavily on those services might not run properly. We update our system regularly to support more apps and ensure they run smoothly.
Do I need a Murena account with this phone?
It is optional, although we do highly recommend it. You can sign up for your free Murena account here.
A Murena account is an extension of /e/OS, with your own and personal email, your calendar, your contacts, notes, tasks… It is a personal cloud storage to back up your data among other things. It creates a unique privacy enhanced environment.
For advanced users, we also have the option to self-host, read more information about this on this page on our gitlab.
Can I buy for my company?
We support professional sales. Please make sure to include your company details in the checkout and your VAT number.
What is this Murena phone with /e/OS?
Murena is the new brand for phones coming with /e/OS pre-installed. As we aim to reach more and more people looking for smartphones with privacy built-in, it is important to make it simple for people to refer to their phone, mention it to their friends and relatives, etc…
Overtime, we expect to roll out the Murena brand to more products and services.
/e/OS remains the name of the operating system.
Why Murena?
Murena is a reference to the project initial name, EELO, we had to drop some time back.
When looking for a new name, we read this reference on wikipedia we liked a lot:
Murena is a name (cognomen) used by a Roman plebeian family from Lanuvium belonging to the gens Licinia. It is supposed to be derived from the fondness of a family member for lampreys (murenae). The plebs were, in ancient Rome, the general body of free Roman citizens who were not patricians, as determined by the census. The precise origins of the group and the term are unclear, though it may be that they began as a limited political movement in opposition to the elite (patricians) which became more widely applied.
Like those free Roman citizens who fought for their freedom, Murena aims to free people from the Big Tech control over our personal data.
