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Cherchez la solution dans notre documentation et notre FAQ

/e/OS FAQ + Tutoriels

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/e/OS

Murena FAQ

Trouvez les réponses aux questions les plus fréquentes sur les abonnements et les téléphones Murena.

Posez des questions aux membres de la communauté sur notre forum communautaire et chat

Forum communautaire

Obtenez des conseils et des réponses de la part des utilisateurs dans notre forum communautaire

Rejoignez-nous

Chat communautaire

Entamer une conversation avec d’autres utilisateurs

Rejoindre le groupe

Vous ne trouvez pas la solution dans notre documentation ou auprès de notre communauté ? Contactez le service d’assistance de Murena ci-dessous ⬇. Veuillez noter que ce service n’est disponible que pour les clients payants de Murena.

Contact Helpdesk

Your Name *

Your email * (Necessary to reply to your question)

Subject *

What is your request about? *

Where did you purchase your product? *

Which product? *

What is your order number? *

Why do you need help with your product?

Please send screenshots, pictures or a video record, which can help us better identify the exact issue. You can attach screnshot in the attachement section of this form below.

Impact on daily routine *

Phone identifier IMEI *

Current /e/ OS version number? (if possible attach screnshot in the attachement section of this form below)*

What was the last /e/ OS version, when you did not have this issue? *

Phone identifier IMEI *

What is your order number? *
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Version of /e/OS installed on the phone *

Which product are you interested in? *

Interested Smartphone *

Interested Accessories *

Interested Workspace Plan *

Where did you purchase your product? *

Why do you need help with your order? *

What is your order number? *
]

Why do you need help with your Workspace plan? *

What is your Murena.io ID?

Why do you need help with your Murena Mobile plan? *

For technical help and support around installing /e/OS yourself, please consult the /e/OS FAQ and Tutorials or ask your question in the Community Forum or the Telegram /e/OS user group to get help from other members in our community. Did you buy a subscription or a phone from Murena? Please choose a different option above to get in touch with the Murena Helpdesk.

Thank you for using /e/OS and Murena services.

For issues with products purchased with other stores, please contact the Helpdesk of that store. For example, for phones with /e/OS purchased on Fairphone.com, please contact the Fairphone Helpdesk at https://support.fairphone.com

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