Votre nom *
Votre adresse email * (Nécessaire pour répondre à votre question)
Sujet *
Quel est l'objet de votre demande ? * —Veuillez choisir une option—A product I already ownA product I'm interested inAn order I recently placed and yet to be deliveredA Murena.io Workspace planA Murena Mobile planPhone with /e/ OS installed by meSomething else
Where did you purchase your product? * —Veuillez choisir une option—Murena.comOther stores (e.g. Fairphone.com)
Which product? * What is your order number? * Why do you need help with your product? —Veuillez choisir une option—I have a question on how to use the phoneI experience a problem / My product is brokenI want to return my product for a refund
Please send screenshots, pictures or a video record, which can help us better identify the exact issue. You can attach screnshot in the attachement section of this form below.
Impact on daily routine * —Veuillez choisir une option—Low impact - I can use the phoneMedium impact - I can only use the phone partiallyHigh impact - I cannot use the phone at all
Phone identifier IMEI *
Current /e/ OS version number? (if possible attach screnshot in the attachement section of this form below)* What was the last /e/ OS version, when you did not have this issue? *
Phone identifier IMEI * What is your order number? * ] Version of /e/OS installed on the phone *
Which product are you interested in? * —Veuillez choisir une option—SmartphoneAccesoriesWorkspace Plans
Interested Smartphone *
Interested Accessories *
Interested Workspace Plan *
Why do you need help with your order? * —Veuillez choisir une option—Payment issueDelivery issueGeneral order issue What is your order number? * ]
Why do you need help with your Workspace plan? * —Veuillez choisir une option—I can't login to my Murena.io accountI can't update my free subscription to a paid planI can't create a Murena.io accountI want to have more information about Murena.ioI want to delete my Murena.io accountSomething else
What is your Murena.io ID?
Why do you need help with your Murena Mobile plan? * —Veuillez choisir une option—I have a question about Murena MobileI can't sign up for a planI can't transfer my previous number to my Murena Mobile planI face an issue with paymentSomething else
For technical help and support around installing /e/OS yourself, please consult the /e/OS FAQ and Tutorials or ask your question in the Community Forum or the Telegram /e/OS user group to get help from other members in our community. Did you buy a subscription or a phone from Murena? Please choose a different option above to get in touch with the Murena Helpdesk.
Thank you for using /e/OS and Murena services.
For issues with products purchased with other stores, please contact the Helpdesk of that store. For example, for phones with /e/OS purchased on Fairphone.com, please contact the Fairphone Helpdesk at https://support.fairphone.com
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