{"id":70222,"date":"2022-10-14T08:22:52","date_gmt":"2022-10-14T06:22:52","guid":{"rendered":"https:\/\/murena.com\/contact-us\/"},"modified":"2025-10-27T14:21:28","modified_gmt":"2025-10-27T13:21:28","slug":"fr-contact-us","status":"publish","type":"page","link":"https:\/\/murena.com\/fr\/fr-contact-us\/","title":{"rendered":"Contactez-nous"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Cherchez la solution dans notre documentation et notre FAQ<\/h2>\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-b8deb5b7 wp-block-columns-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--60);margin-bottom:var(--wp--preset--spacing--60);padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-column is-vertically-aligned-stretch is-layout-flow wp-container-core-column-is-layout-43ba7c62 wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50);box-shadow:var(--wp--preset--shadow--natural)\">\n<h4 class=\"wp-block-heading has-text-align-center\">\/e\/OS FAQ + Tutoriels<\/h4>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img decoding=\"async\" src=\"https:\/\/staging02.murena.com\/wp-content\/themes\/wp-theme-esolutions\/img\/tutorials.svg\" alt=\"\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center\">Apprenez \u00e0 tirer le meilleur parti de <br \/>\/e\/OS<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-align-center wp-element-button\" href=\"https:\/\/doc.e.foundation\/how-tos\/\">Lire la suite<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-stretch is-layout-flow wp-container-core-column-is-layout-43ba7c62 wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50);box-shadow:var(--wp--preset--shadow--natural)\">\n<h4 class=\"wp-block-heading has-text-align-center\">Murena FAQ<\/h4>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img decoding=\"async\" src=\"https:\/\/staging02.murena.com\/wp-content\/themes\/wp-theme-esolutions\/img\/book.svg\" alt=\"\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center\">Trouvez les r\u00e9ponses aux questions les plus fr\u00e9quentes sur les abonnements et les t\u00e9l\u00e9phones Murena.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-align-center wp-element-button\" href=\"https:\/\/murena.com\/fr\/faq\/\">Lire la suite<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<h2 class=\"wp-block-heading\">Posez des questions aux membres de la communaut\u00e9 sur notre forum communautaire et chat<\/h2>\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1a0c0cd9 wp-block-columns-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--60);margin-bottom:var(--wp--preset--spacing--60)\">\n<div class=\"wp-block-column is-vertically-aligned-stretch is-layout-flow wp-container-core-column-is-layout-43ba7c62 wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50);box-shadow:var(--wp--preset--shadow--natural)\">\n<h4 class=\"wp-block-heading has-text-align-center\">Forum communautaire<\/h4>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img decoding=\"async\" src=\"https:\/\/staging02.murena.com\/wp-content\/themes\/wp-theme-esolutions\/img\/community.svg\" alt=\"\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center\">Obtenez des conseils et des r\u00e9ponses de la part des utilisateurs dans notre forum communautaire<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-align-center wp-element-button\" href=\"https:\/\/community.e.foundation\/\">Rejoignez-nous<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-stretch is-layout-flow wp-container-core-column-is-layout-43ba7c62 wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50);box-shadow:var(--wp--preset--shadow--natural)\">\n<h4 class=\"wp-block-heading has-text-align-center\">Chat communautaire<\/h4>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img decoding=\"async\" src=\"https:\/\/staging02.murena.com\/wp-content\/themes\/wp-theme-esolutions\/img\/chat.svg\" alt=\"\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center\">Entamer une conversation avec d&rsquo;autres utilisateurs<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-align-center wp-element-button\" href=\"https:\/\/t.me\/+HYMdK0PkIUdlZWZk\">Rejoindre le groupe<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\">Vous ne trouvez pas la solution dans notre documentation ou aupr\u00e8s de notre communaut\u00e9 ? Contactez le service d&rsquo;assistance de Murena ci-dessous \u2b07. Veuillez noter que ce service n&rsquo;est disponible que pour les clients payants de Murena.    <\/h3>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\">Contact Helpdesk<\/h2>\n\n<div class=\"wp-block-contact-form-7-contact-form-selector\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f70296-o1\" lang=\"fr-FR\" dir=\"ltr\" data-wpcf7-id=\"70296\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/fr\/wp-json\/wp\/v2\/pages\/70222#wpcf7-f70296-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulaire de contact\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"70296\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.3\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"fr_FR\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f70296-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_group_fields\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_visible_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_repeaters\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_steps\" value=\"{}\" \/><input type=\"hidden\" name=\"_wpcf7cf_options\" value=\"{&quot;form_id&quot;:70296,&quot;conditions&quot;:[{&quot;then_field&quot;:&quot;disabled-fields&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;Whatisyourrequestabout&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Un produit que je poss\\u00e8de d\\u00e9j\\u00e0&quot;},{&quot;if_field&quot;:&quot;product-purchase-place&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Murena.com&quot;}]},{&quot;then_field&quot;:&quot;disabled-fields&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;Whatisyourrequestabout&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Une commande que j&#039;ai pass\\u00e9e r\\u00e9cemment et qui n&#039;a pas encore \\u00e9t\\u00e9 livr\\u00e9e&quot;},{&quot;if_field&quot;:&quot;product-purchase-order&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Murena.com&quot;}]},{&quot;then_field&quot;:&quot;disabled-fields&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;Whatisyourrequestabout&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Un produit qui m&#039;int\\u00e9resse&quot;}]},{&quot;then_field&quot;:&quot;disabled-fields&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;Whatisyourrequestabout&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Un plan Murena.io Workspace&quot;}]},{&quot;then_field&quot;:&quot;disabled-fields&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;Whatisyourrequestabout&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Un plan Murena Mobile&quot;}]},{&quot;then_field&quot;:&quot;disabled-fields&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;Whatisyourrequestabout&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Quelque chose d&#039;autre&quot;}]},{&quot;then_field&quot;:&quot;murena-store-group&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;Whatisyourrequestabout&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Un produit que je poss\\u00e8de d\\u00e9j\\u00e0&quot;},{&quot;if_field&quot;:&quot;product-purchase-place&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Murena.com&quot;}]},{&quot;then_field&quot;:&quot;murena-store-group&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;Whatisyourrequestabout&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Une commande que j&#039;ai pass\\u00e9e r\\u00e9cemment et qui n&#039;a pas encore \\u00e9t\\u00e9 livr\\u00e9e&quot;},{&quot;if_field&quot;:&quot;product-purchase-order&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Murena.com&quot;}]},{&quot;then_field&quot;:&quot;other-store-group&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;Whatisyourrequestabout&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Un produit que je poss\\u00e8de d\\u00e9j\\u00e0&quot;},{&quot;if_field&quot;:&quot;product-purchase-place&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Autres magasins (par exemple Fairphone.com)&quot;}]},{&quot;then_field&quot;:&quot;other-store-group&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;Whatisyourrequestabout&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Une commande que j&#039;ai pass\\u00e9e r\\u00e9cemment et qui n&#039;a pas encore \\u00e9t\\u00e9 livr\\u00e9e&quot;},{&quot;if_field&quot;:&quot;product-purchase-order&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Autres magasins (par exemple Fairphone.com)&quot;}]},{&quot;then_field&quot;:&quot;product-owned&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;Whatisyourrequestabout&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Un produit que je poss\\u00e8de d\\u00e9j\\u00e0&quot;}]},{&quot;then_field&quot;:&quot;product-interested&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;Whatisyourrequestabout&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Un produit qui m&#039;int\\u00e9resse&quot;}]},{&quot;then_field&quot;:&quot;product-order-issue&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;Whatisyourrequestabout&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Une commande que j&#039;ai pass\\u00e9e r\\u00e9cemment et qui n&#039;a pas encore \\u00e9t\\u00e9 livr\\u00e9e&quot;}]},{&quot;then_field&quot;:&quot;workspace-plan-group&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;Whatisyourrequestabout&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Un plan Murena.io Workspace&quot;}]},{&quot;then_field&quot;:&quot;murena-mobile-plan-group&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;Whatisyourrequestabout&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Un plan Murena Mobile&quot;}]},{&quot;then_field&quot;:&quot;product-broken&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;product-help&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Je rencontre un probl\\u00e8me \\\/ Mon produit est cass\\u00e9&quot;}]},{&quot;then_field&quot;:&quot;broken-high-impact-group&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;product-broken-select&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Impact \\u00e9lev\\u00e9 - je ne peux pas du tout utiliser le t\\u00e9l\\u00e9phone&quot;}]},{&quot;then_field&quot;:&quot;product-return&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;product-help&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Je souhaite retourner mon produit pour obtenir un remboursement&quot;}]},{&quot;then_field&quot;:&quot;interested-smartphone-group&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;product-interested-select&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Smartphone&quot;}]},{&quot;then_field&quot;:&quot;interested-accessories-group&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;product-interested-select&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Accessoires&quot;}]},{&quot;then_field&quot;:&quot;interested-workspace-group&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;product-interested-select&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Plans Workspace&quot;}]},{&quot;then_field&quot;:&quot;cant-login-group&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;workspace-plan-select&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Je ne peux pas me connecter \\u00e0 mon compte Murena.io&quot;}]},{&quot;then_field&quot;:&quot;cant-update-group&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;workspace-plan-select&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Je ne peux pas passer d&#039;un abonnement gratuit \\u00e0 un abonnement payant&quot;}]},{&quot;then_field&quot;:&quot;self-installation-group&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;Whatisyourrequestabout&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;T\\u00e9l\\u00e9phone avec \\\/e\\\/ OS install\\u00e9 par moi&quot;}]}],&quot;settings&quot;:{&quot;animation&quot;:&quot;yes&quot;,&quot;animation_intime&quot;:&quot;200&quot;,&quot;animation_outtime&quot;:&quot;200&quot;,&quot;conditions_ui&quot;:&quot;text_only&quot;,&quot;notice_dismissed&quot;:&quot;&quot;,&quot;notice_dismissed_rollback-cf7-5.9.2&quot;:true}}\" \/>\n<\/fieldset>\n<div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<p><label> Votre nom *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label><br \/>\n<span id=\"wpcf7-6aba612c8930c-wrapper\" class=\"wpcf7-form-control-wrap honeypot-99-wrap\" data-cf7apps-honeypot=\"honeypot-99\" ><input type=\"hidden\" name=\"honeypot-99-random-hash\" value=\"54845489\"><label\n\t\t    for=\"wpcf7-6aba612c8930c-field\"\n\t\t    class=\"hp-message\"\n        >Veuillez laisser ce champ vide.<\/label><input\n\t    id=\"wpcf7-6aba612c8930c-field\"\n\t     placeholder=\"Your Middle Name\" \n\t    class=\"wpcf7-form-control wpcf7-text\"\n\t    type=\"text\"\n\t    name=\"w89iodbikbyc\"\n\t    value=\"\"\n\t    size=\"40\"\n\t    autocomplete=\"off\"\n\t    tabindex=\"1000\"\n    \/><\/span><br \/>\n<label> Votre email * (N\u00e9cessaire pour r\u00e9pondre \u00e0 votre question)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label>Sujet *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"subject\" \/><\/span><\/label>\n<\/p>\n<p><label>Quel est l'objet de votre demande ? *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Whatisyourrequestabout\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"Whatisyourrequestabout\"><option value=\"\">&#8212;Veuillez choisir une option&#8212;<\/option><option value=\"Un produit que je poss\u00e8de d\u00e9j\u00e0\">Un produit que je poss\u00e8de d\u00e9j\u00e0<\/option><option value=\"Un produit qui m&#039;int\u00e9resse\">Un produit qui m&#039;int\u00e9resse<\/option><option value=\"Une commande que j&#039;ai pass\u00e9e r\u00e9cemment et qui n&#039;a pas encore \u00e9t\u00e9 livr\u00e9e\">Une commande que j&#039;ai pass\u00e9e r\u00e9cemment et qui n&#039;a pas encore \u00e9t\u00e9 livr\u00e9e<\/option><option value=\"Un plan Murena.io Workspace\">Un plan Murena.io Workspace<\/option><option value=\"Un plan Murena Mobile\">Un plan Murena Mobile<\/option><option value=\"T\u00e9l\u00e9phone avec \/e\/ OS install\u00e9 par moi\">T\u00e9l\u00e9phone avec \/e\/ OS install\u00e9 par moi<\/option><option value=\"Quelque chose d&#039;autre\">Quelque chose d&#039;autre<\/option><\/select><\/span><\/label>\n<\/p>\n<div data-id=\"product-owned\" data-orig_data_id=\"product-owned\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t<p><label> O\u00f9 avez-vous achet\u00e9 votre produit ? *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"product-purchase-place\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"product-purchase-place\"><option value=\"\">&#8212;Veuillez choisir une option&#8212;<\/option><option value=\"Murena.com\">Murena.com<\/option><option value=\"Autres magasins (par exemple Fairphone.com)\">Autres magasins (par exemple Fairphone.com)<\/option><\/select><\/span><\/label>\n\t<\/p>\n\t<div data-id=\"murena-store-group\" data-orig_data_id=\"murena-store-group\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t\t<p><label> Quel produit ? *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"product-owned-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"product-owned-name\" \/><\/span><\/label><br \/>\n<label> Quel est votre num\u00e9ro de commande ? *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"order-number\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Vous le trouverez sur votre facture ou dans l&#039;e-mail de confirmation de commande.\" value=\"\" type=\"text\" name=\"order-number\" \/><\/span><\/label><br \/>\n<label> Pourquoi avez-vous besoin d'aide pour votre produit ?<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"product-help\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"product-help\"><option value=\"\">&#8212;Veuillez choisir une option&#8212;<\/option><option value=\"J&#039;ai une question sur l&#039;utilisation du t\u00e9l\u00e9phone\">J&#039;ai une question sur l&#039;utilisation du t\u00e9l\u00e9phone<\/option><option value=\"Je rencontre un probl\u00e8me \/ Mon produit est cass\u00e9\">Je rencontre un probl\u00e8me \/ Mon produit est cass\u00e9<\/option><option value=\"Je souhaite retourner mon produit pour obtenir un remboursement\">Je souhaite retourner mon produit pour obtenir un remboursement<\/option><\/select><\/span><\/label>\n\t\t<\/p>\n\t\t<div data-id=\"product-broken\" data-orig_data_id=\"product-broken\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t\t\t<p>Veuillez nous envoyer des captures d'\u00e9cran, des photos ou un enregistrement vid\u00e9o, qui nous aideront \u00e0 mieux identifier le probl\u00e8me. Vous pouvez joindre des captures d'\u00e9cran dans la section des pi\u00e8ces jointes de ce formulaire ci-dessous.\n\t\t\t<\/p>\n\t\t\t<p><label> Impact sur la routine quotidienne *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"product-broken-select\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"product-broken-select\"><option value=\"\">&#8212;Veuillez choisir une option&#8212;<\/option><option value=\"Faible impact - je peux utiliser le t\u00e9l\u00e9phone\">Faible impact - je peux utiliser le t\u00e9l\u00e9phone<\/option><option value=\"Impact moyen - je ne peux utiliser le t\u00e9l\u00e9phone que partiellement\">Impact moyen - je ne peux utiliser le t\u00e9l\u00e9phone que partiellement<\/option><option value=\"Impact \u00e9lev\u00e9 - je ne peux pas du tout utiliser le t\u00e9l\u00e9phone\">Impact \u00e9lev\u00e9 - je ne peux pas du tout utiliser le t\u00e9l\u00e9phone<\/option><\/select><\/span><\/label>\n\t\t\t<\/p>\n\t\t\t<div data-id=\"broken-high-impact-group\" data-orig_data_id=\"broken-high-impact-group\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t\t\t\t<p><label> Identifiant IMEI du t\u00e9l\u00e9phone *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"broken-imei-number\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Vous le trouverez sur l&#039;emballage du t\u00e9l\u00e9phone, sur votre facture ou en composant *#06#* sur le t\u00e9l\u00e9phone.\" value=\"\" type=\"text\" name=\"broken-imei-number\" \/><\/span><\/label>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<p><label> Num\u00e9ro de la version actuelle du syst\u00e8me d'exploitation \/e\/ (si possible, joignez une capture d'\u00e9cran dans la section des pi\u00e8ces jointes de ce formulaire)*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"broken-current-e-os-version\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"broken-current-e-os-version\" \/><\/span> <\/label><br \/>\n<label> Quelle \u00e9tait la derni\u00e8re version du syst\u00e8me d'exploitation \/e\/ pour laquelle vous n'avez pas rencontr\u00e9 ce probl\u00e8me ? *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"broken-last-e-os-version\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"broken-last-e-os-version\" \/><\/span><\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div data-id=\"product-return\" data-orig_data_id=\"product-return\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t\t\t<p><label> Num\u00e9ro d'identification du t\u00e9l\u00e9phone (IMEI) *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"return-imei-number\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Vous le trouverez sur la bo\u00eete du t\u00e9l\u00e9phone, sur votre facture ou en composant *#06#* sur votre t\u00e9l\u00e9phone.\" value=\"\" type=\"text\" name=\"return-imei-number\" \/><\/span><\/label><br \/>\n<label> Quel est votre num\u00e9ro de commande ? *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"return-order-number\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Vous le trouverez sur votre facture ou dans l&#039;e-mail de confirmation de commande\" value=\"\" type=\"text\" name=\"return-order-number\" \/><\/span>]<\/label><br \/>\n<label> Version de \/e\/OS install\u00e9e sur le t\u00e9l\u00e9phone *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"return-e-os-version\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"return-e-os-version\" \/><\/span><\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div data-id=\"product-interested\" data-orig_data_id=\"product-interested\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t<p><label> Quel produit vous int\u00e9resse ? *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"product-interested-select\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"product-interested-select\"><option value=\"\">&#8212;Veuillez choisir une option&#8212;<\/option><option value=\"Smartphone\">Smartphone<\/option><option value=\"Accessoires\">Accessoires<\/option><option value=\"Plans Workspace\">Plans Workspace<\/option><\/select><\/span><\/label>\n\t<\/p>\n\t<div data-id=\"interested-smartphone-group\" data-orig_data_id=\"interested-smartphone-group\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t\t<p><label> Smartphone int\u00e9ress\u00e9 *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"interested-smartphone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"interested-smartphone\" \/><\/span><\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div data-id=\"interested-accessories-group\" data-orig_data_id=\"interested-accessories-group\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t\t<p><label> Accessoires int\u00e9ress\u00e9s *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"interested-accessories\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"interested-accessories\" \/><\/span><\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div data-id=\"interested-workspace-group\" data-orig_data_id=\"interested-workspace-group\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t\t<p><label> Plan de l'espace de travail int\u00e9ress\u00e9 *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"interested-workspace\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"interested-workspace\" \/><\/span><\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div data-id=\"product-order-issue\" data-orig_data_id=\"product-order-issue\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t<p><label> O\u00f9 avez-vous achet\u00e9 votre produit ? *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"product-purchase-order\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"product-purchase-order\"><option value=\"\">&#8212;Veuillez choisir une option&#8212;<\/option><option value=\"Murena.com\">Murena.com<\/option><option value=\"Autres magasins (par exemple Fairphone.com)\">Autres magasins (par exemple Fairphone.com)<\/option><\/select><\/span><\/label>\n\t<\/p>\n\t<div data-id=\"murena-store-group\" data-orig_data_id=\"murena-store-group\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t\t<p><label> Pourquoi avez-vous besoin d'aide concernant votre commande ? *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"order-help\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"order-help\"><option value=\"\">&#8212;Veuillez choisir une option&#8212;<\/option><option value=\"Probl\u00e8me de paiement\">Probl\u00e8me de paiement<\/option><option value=\"Probl\u00e8me de livraison\">Probl\u00e8me de livraison<\/option><option value=\"Probl\u00e8me g\u00e9n\u00e9ral li\u00e9 \u00e0 la commande\">Probl\u00e8me g\u00e9n\u00e9ral li\u00e9 \u00e0 la commande<\/option><\/select><\/span><\/label><br \/>\n<label> Quel est votre num\u00e9ro de commande ? *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"order-number-issue\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Indiqu\u00e9 sur votre facture ou dans l&#039;e-mail de confirmation de commande\" value=\"\" type=\"text\" name=\"order-number-issue\" \/><\/span>]<\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div data-id=\"workspace-plan-group\" data-orig_data_id=\"workspace-plan-group\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t<p><label> Pourquoi avez-vous besoin d'aide avec votre plan d'espace de travail ? *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"workspace-plan-select\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"workspace-plan-select\"><option value=\"\">&#8212;Veuillez choisir une option&#8212;<\/option><option value=\"Je ne peux pas me connecter \u00e0 mon compte Murena.io\">Je ne peux pas me connecter \u00e0 mon compte Murena.io<\/option><option value=\"Je ne peux pas passer d&#039;un abonnement gratuit \u00e0 un abonnement payant\">Je ne peux pas passer d&#039;un abonnement gratuit \u00e0 un abonnement payant<\/option><option value=\"Je ne peux pas cr\u00e9er un compte Murena.io\">Je ne peux pas cr\u00e9er un compte Murena.io<\/option><option value=\"Je veux avoir plus d&#039;informations sur Murena.io\">Je veux avoir plus d&#039;informations sur Murena.io<\/option><option value=\"Je veux supprimer mon compte Murena.io\">Je veux supprimer mon compte Murena.io<\/option><option value=\"Quelque chose d&#039;autre ?\">Quelque chose d&#039;autre ?<\/option><\/select><\/span><\/label>\n\t<\/p>\n\t<div data-id=\"cant-login-group\" data-orig_data_id=\"cant-login-group\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t\t<p><label>Quel est votre identifiant Murena.io ?<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"murena-id-workspace-login\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"murena-id-workspace-login\" \/><\/span><\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div data-id=\"cant-update-group\" data-orig_data_id=\"cant-update-group\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t\t<p><label>Quel est votre identifiant Murena.io ?<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"murena-id-workspace-update\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"murena-id-workspace-update\" \/><\/span><\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div data-id=\"murena-mobile-plan-group\" data-orig_data_id=\"murena-mobile-plan-group\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t<p><label> Pourquoi avez-vous besoin d'aide pour votre plan Murena Mobile ? *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"murena-mobile-plan-select\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"murena-mobile-plan-select\"><option value=\"\">&#8212;Veuillez choisir une option&#8212;<\/option><option value=\"J&#039;ai une question sur Murena Mobile\">J&#039;ai une question sur Murena Mobile<\/option><option value=\"Je ne peux pas m&#039;inscrire \u00e0 un plan\">Je ne peux pas m&#039;inscrire \u00e0 un plan<\/option><option value=\"Je ne peux pas transf\u00e9rer mon ancien num\u00e9ro vers mon plan Murena Mobile\">Je ne peux pas transf\u00e9rer mon ancien num\u00e9ro vers mon plan Murena Mobile<\/option><option value=\"J&#039;ai un probl\u00e8me de paiement\">J&#039;ai un probl\u00e8me de paiement<\/option><option value=\"Autre chose\">Autre chose<\/option><\/select><\/span><\/label>\n\t<\/p>\n<\/div>\n<div data-id=\"self-installation-group\" data-orig_data_id=\"self-installation-group\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t<p>Pour obtenir de l'aide technique et du soutien concernant l'installation de \/e\/OS, veuillez consulter la <a href=\"https:\/\/doc.e.foundation\/support-topics\"> FAQ et les tutoriels de \/e\/OS<\/a> ou poser votre question dans le <a href=\"https:\/\/community.e.foundation\/\">forum communautaire<\/a> ou le <a href=\"https:\/\/t.me\/+HYMdK0PkIUdlZWZk\">groupe d'utilisateurs Telegram \/e\/OS<\/a> pour obtenir de l'aide de la part d'autres membres de notre communaut\u00e9. Vous avez achet\u00e9 un abonnement ou un t\u00e9l\u00e9phone chez Murena ? Veuillez choisir une autre option ci-dessus pour contacter le service d'assistance de Murena.\n\t<\/p>\n\t<p>Merci d'utiliser les services de \/e\/OS et de Murena.\n\t<\/p>\n<\/div>\n<div data-id=\"other-store-group\" data-orig_data_id=\"other-store-group\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t<p>Pour les probl\u00e8mes concernant les produits achet\u00e9s dans d'autres magasins, veuillez contacter le service d'assistance de ce magasin. Par exemple, pour les t\u00e9l\u00e9phones avec \/e\/OS achet\u00e9s sur Fairphone.com, veuillez contacter le service d'assistance de Fairphone \u00e0 l'adresse <a href=\"https:\/\/support.fairphone.com\">https:\/\/support.fairphone.com<\/a>.\n\t<\/p>\n<\/div>\n<div data-id=\"disabled-fields\" data-orig_data_id=\"disabled-fields\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t<p><label>Description *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"description\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"description\"><\/textarea><\/span> <\/label>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"file-attachments\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-drag-n-drop-file d-none\" aria-invalid=\"false\" type=\"file\" multiple=\"multiple\" data-name=\"file-attachments\" data-type=\"jpeg|png|jpg|webp|pdf|zip\" data-limit=\"5242880\" data-min=\"0\" data-max=\"5\" data-id=\"70296\" data-version=\"free version 1.3.9.1\" accept=\".jpeg, .png, .jpg, .webp, .pdf, .zip\" \/><\/span>\n\t<\/p>\n\t<p><div class=\"h-captcha\" data-sitekey=\"829ac1e6-9b50-418e-ab58-137ca780f5f8\" data-size=\"normal\" data-theme=\"light\" data-lang=\"en\"><\/div><span class=\"wpcf7-form-control-wrap cf7apps-hcaptcha\" data-name=\"cf7apps-hcaptcha\"><input type=\"hidden\" name=\"cf7apps-hcaptcha\" value=\"\" class=\"wpcf7-form-control\"><\/span>\n\t<\/p>\n\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner mt-2\" type=\"submit\" value=\"Envoyer\" \/>\n\t<\/p>\n\t<div data-id=\"disabled-fields\" data-orig_data_id=\"disabled-fields\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t<\/div>\n<\/div>\n<\/form>\n<\/div>\n<\/div>\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cherchez la solution dans notre documentation et notre FAQ \/e\/OS FAQ + Tutoriels Apprenez \u00e0&#8230;<\/p>\n","protected":false},"author":5167,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"Contactez-nous","_seopress_titles_desc":"Contactez-nous si vous avez une question ou un probl\u00e8me concernant un produit ou un service Murena.","_seopress_robots_index":"","footnotes":""},"class_list":["post-70222","page","type-page","status-publish","hentry","wpbf-post"],"_links":{"self":[{"href":"https:\/\/murena.com\/fr\/wp-json\/wp\/v2\/pages\/70222","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/murena.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/murena.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/murena.com\/fr\/wp-json\/wp\/v2\/users\/5167"}],"replies":[{"embeddable":true,"href":"https:\/\/murena.com\/fr\/wp-json\/wp\/v2\/comments?post=70222"}],"version-history":[{"count":10,"href":"https:\/\/murena.com\/fr\/wp-json\/wp\/v2\/pages\/70222\/revisions"}],"predecessor-version":[{"id":110809,"href":"https:\/\/murena.com\/fr\/wp-json\/wp\/v2\/pages\/70222\/revisions\/110809"}],"wp:attachment":[{"href":"https:\/\/murena.com\/fr\/wp-json\/wp\/v2\/media?parent=70222"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}