{"id":70224,"date":"2022-10-14T08:23:13","date_gmt":"2022-10-14T06:23:13","guid":{"rendered":"https:\/\/murena.com\/contact-us\/"},"modified":"2025-10-27T14:24:22","modified_gmt":"2025-10-27T13:24:22","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/murena.com\/de\/contact-us\/","title":{"rendered":"Kontaktieren Sie uns"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Suchen Sie nach der L\u00f6sung in unserer Dokumentation und in den FAQ<\/h2>\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-b8deb5b7 wp-block-columns-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--60);margin-bottom:var(--wp--preset--spacing--60);padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-column is-vertically-aligned-stretch is-layout-flow wp-container-core-column-is-layout-43ba7c62 wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50);box-shadow:var(--wp--preset--shadow--natural)\">\n<h4 class=\"wp-block-heading has-text-align-center\">\/e\/OS FAQ + Tutorials<\/h4>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img decoding=\"async\" src=\"https:\/\/staging02.murena.com\/wp-content\/themes\/wp-theme-esolutions\/img\/tutorials.svg\" alt=\"\"\/><\/figure>\n\n\n\n<p class=\"has-text-align-center\">Erfahren Sie, wie Sie das Beste aus <br\/>\/e\/OS machen k\u00f6nnen.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-align-center wp-element-button\" href=\"https:\/\/doc.e.foundation\/how-tos\/\">Mehr lesen<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-stretch is-layout-flow wp-container-core-column-is-layout-43ba7c62 wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50);box-shadow:var(--wp--preset--shadow--natural)\">\n<h4 class=\"wp-block-heading has-text-align-center\">Murena FAQ<\/h4>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img decoding=\"async\" src=\"https:\/\/staging02.murena.com\/wp-content\/themes\/wp-theme-esolutions\/img\/book.svg\" alt=\"\"\/><\/figure>\n\n\n\n<p class=\"has-text-align-center\">Finden Sie die Antworten auf die h\u00e4ufigsten Fragen zu Murena-Abonnements und -Telefonen<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-align-center wp-element-button\" href=\"https:\/\/murena.com\/de\/faq\/\">Mehr lesen<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<h2 class=\"wp-block-heading\">Fragen an Community-Mitglieder in unserem Community-Forum und Chat<\/h2>\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1a0c0cd9 wp-block-columns-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--60);margin-bottom:var(--wp--preset--spacing--60)\">\n<div class=\"wp-block-column is-vertically-aligned-stretch is-layout-flow wp-container-core-column-is-layout-43ba7c62 wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50);box-shadow:var(--wp--preset--shadow--natural)\">\n<h4 class=\"wp-block-heading has-text-align-center\">Gemeinschaftsforum<\/h4>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img decoding=\"async\" src=\"https:\/\/staging02.murena.com\/wp-content\/themes\/wp-theme-esolutions\/img\/community.svg\" alt=\"\"\/><\/figure>\n\n\n\n<p class=\"has-text-align-center\">Holen Sie sich Tipps und Antworten von Benutzern in unserem Community-Forum<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-align-center wp-element-button\" href=\"https:\/\/community.e.foundation\/\">Mitmachen<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-stretch is-layout-flow wp-container-core-column-is-layout-43ba7c62 wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50);box-shadow:var(--wp--preset--shadow--natural)\">\n<h4 class=\"wp-block-heading has-text-align-center\">Gemeinschafts-Chat<\/h4>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img decoding=\"async\" src=\"https:\/\/staging02.murena.com\/wp-content\/themes\/wp-theme-esolutions\/img\/chat.svg\" alt=\"\"\/><\/figure>\n\n\n\n<p class=\"has-text-align-center\">Beginnen Sie ein Gespr\u00e4ch mit anderen Nutzern<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-a89b3969 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-align-center wp-element-button\" href=\"https:\/\/t.me\/+HYMdK0PkIUdlZWZk\">Gruppe beitreten<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h3 class=\"wp-block-heading\">Sie finden die L\u00f6sung nicht in unserer Dokumentation oder in unserer Community? Kontaktieren Sie den Murena Helpdesk hier unten \u2b07. Bitte beachten Sie, dass dieser Service nur f\u00fcr zahlende Murena-Kunden verf\u00fcgbar ist.    <\/h3>\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\">Helpdesk Kontakt<\/h2>\n\n<div class=\"wp-block-contact-form-7-contact-form-selector\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f70431-o1\" lang=\"de-DE\" dir=\"ltr\" data-wpcf7-id=\"70431\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/de\/wp-json\/wp\/v2\/pages\/70224#wpcf7-f70431-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Kontaktformular\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"70431\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.3\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"de_DE\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f70431-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_group_fields\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_visible_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_repeaters\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_steps\" value=\"{}\" \/><input type=\"hidden\" name=\"_wpcf7cf_options\" value=\"{&quot;form_id&quot;:70431,&quot;conditions&quot;:[{&quot;then_field&quot;:&quot;disabled-fields&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;Whatisyourrequestabout&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;A product I already own&quot;},{&quot;if_field&quot;:&quot;product-purchase-place&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Murena.com&quot;}]},{&quot;then_field&quot;:&quot;disabled-fields&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;Whatisyourrequestabout&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;An order I recently placed and yet to be delivered&quot;},{&quot;if_field&quot;:&quot;product-purchase-order&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Murena.com&quot;}]},{&quot;then_field&quot;:&quot;disabled-fields&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;Whatisyourrequestabout&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;A product I&#039;m interested in&quot;}]},{&quot;then_field&quot;:&quot;disabled-fields&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;Whatisyourrequestabout&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;A Murena.io Workspace plan&quot;}]},{&quot;then_field&quot;:&quot;disabled-fields&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;Whatisyourrequestabout&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;A Murena Mobile plan&quot;}]},{&quot;then_field&quot;:&quot;disabled-fields&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;Whatisyourrequestabout&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Something else&quot;}]},{&quot;then_field&quot;:&quot;murena-store-group&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;Whatisyourrequestabout&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;A product I already own&quot;},{&quot;if_field&quot;:&quot;product-purchase-place&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Murena.com&quot;}]},{&quot;then_field&quot;:&quot;murena-store-group&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;Whatisyourrequestabout&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;An order I recently placed and yet to be delivered&quot;},{&quot;if_field&quot;:&quot;product-purchase-order&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Murena.com&quot;}]},{&quot;then_field&quot;:&quot;other-store-group&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;Whatisyourrequestabout&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;A product I already own&quot;},{&quot;if_field&quot;:&quot;product-purchase-place&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Other stores (e.g. Fairphone.com)&quot;}]},{&quot;then_field&quot;:&quot;other-store-group&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;Whatisyourrequestabout&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;An order I recently placed and yet to be delivered&quot;},{&quot;if_field&quot;:&quot;product-purchase-order&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Other stores (e.g. Fairphone.com)&quot;}]},{&quot;then_field&quot;:&quot;product-owned&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;Whatisyourrequestabout&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;A product I already own&quot;}]},{&quot;then_field&quot;:&quot;product-interested&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;Whatisyourrequestabout&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;A product I&#039;m interested in&quot;}]},{&quot;then_field&quot;:&quot;product-order-issue&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;Whatisyourrequestabout&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;An order I recently placed and yet to be delivered&quot;}]},{&quot;then_field&quot;:&quot;workspace-plan-group&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;Whatisyourrequestabout&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;A Murena.io Workspace plan&quot;}]},{&quot;then_field&quot;:&quot;murena-mobile-plan-group&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;Whatisyourrequestabout&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;A Murena Mobile plan&quot;}]},{&quot;then_field&quot;:&quot;product-broken&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;product-help&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;I experience a problem \\\/ My product is broken&quot;}]},{&quot;then_field&quot;:&quot;broken-high-impact-group&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;product-broken-select&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;High impact - I cannot use the phone at all&quot;}]},{&quot;then_field&quot;:&quot;product-return&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;product-help&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;I want to return my product for a refund&quot;}]},{&quot;then_field&quot;:&quot;interested-smartphone-group&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;product-interested-select&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Smartphone&quot;}]},{&quot;then_field&quot;:&quot;interested-accessories-group&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;product-interested-select&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Accesories&quot;}]},{&quot;then_field&quot;:&quot;interested-workspace-group&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;product-interested-select&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Workspace Plans&quot;}]},{&quot;then_field&quot;:&quot;cant-login-group&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;workspace-plan-select&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;I can&#039;t login to my Murena.io account&quot;}]},{&quot;then_field&quot;:&quot;cant-update-group&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;workspace-plan-select&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;I can&#039;t update my free subscription to a paid plan&quot;}]},{&quot;then_field&quot;:&quot;self-installation-group&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;Whatisyourrequestabout&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Phone with \\\/e\\\/ OS installed by me&quot;}]}],&quot;settings&quot;:{&quot;animation&quot;:&quot;yes&quot;,&quot;animation_intime&quot;:&quot;200&quot;,&quot;animation_outtime&quot;:&quot;200&quot;,&quot;conditions_ui&quot;:&quot;text_only&quot;,&quot;notice_dismissed&quot;:&quot;&quot;,&quot;notice_dismissed_rollback-cf7-5.9.2&quot;:true}}\" \/>\n<\/fieldset>\n<div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<p><label> Your Name *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label><br \/>\n<span id=\"wpcf7-69e1a62b9665a-wrapper\" class=\"wpcf7-form-control-wrap honeypot-354-wrap\" style=\"display:none !important; visibility:hidden !important;\"><input type=\"hidden\" name=\"honeypot-354-time-start\" value=\"1776395819\"><input type=\"hidden\" name=\"honeypot-354-time-check\" value=\"4\"><label for=\"wpcf7-69e1a62b9665a-field\" class=\"hp-message\">Bitte lasse dieses Feld leer.<\/label><input id=\"wpcf7-69e1a62b9665a-field\"  placeholder=\"Your Middle Name\"  class=\"wpcf7-form-control wpcf7-text\" type=\"text\" name=\"honeypot-354\" value=\"\" size=\"40\" tabindex=\"-1\" autocomplete=\"new-password\" \/><\/span><br \/>\n<label> Your email * (Necessary to reply to your question)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label>Subject *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"subject\" \/><\/span><\/label>\n<\/p>\n<p><label>What is your request about? *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Whatisyourrequestabout\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"Whatisyourrequestabout\"><option value=\"\">&#8211; Bitte ausw\u00e4hlen &#8211;<\/option><option value=\"A product I already own\">A product I already own<\/option><option value=\"A product I&#039;m interested in\">A product I&#039;m interested in<\/option><option value=\"An order I recently placed and yet to be delivered\">An order I recently placed and yet to be delivered<\/option><option value=\"A Murena.io Workspace plan\">A Murena.io Workspace plan<\/option><option value=\"A Murena Mobile plan\">A Murena Mobile plan<\/option><option value=\"Phone with \/e\/ OS installed by me\">Phone with \/e\/ OS installed by me<\/option><option value=\"Something else\">Something else<\/option><\/select><\/span><\/label>\n<\/p>\n<div data-id=\"product-owned\" data-orig_data_id=\"product-owned\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t<p><label> Where did you purchase your product? *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"product-purchase-place\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"product-purchase-place\"><option value=\"\">&#8211; Bitte ausw\u00e4hlen &#8211;<\/option><option value=\"Murena.com\">Murena.com<\/option><option value=\"Other stores (e.g. Fairphone.com)\">Other stores (e.g. Fairphone.com)<\/option><\/select><\/span><\/label>\n\t<\/p>\n\t<div data-id=\"murena-store-group\" data-orig_data_id=\"murena-store-group\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t\t<p><label> Which product? *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"product-owned-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"product-owned-name\" \/><\/span><\/label><br \/>\n<label> What is your order number? *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"order-number\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Found on your invoice or on your order email\" value=\"\" type=\"text\" name=\"order-number\" \/><\/span><\/label><br \/>\n<label> Why do you need help with your product?<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"product-help\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"product-help\"><option value=\"\">&#8211; Bitte ausw\u00e4hlen &#8211;<\/option><option value=\"I have a question on how to use the phone\">I have a question on how to use the phone<\/option><option value=\"I experience a problem \/ My product is broken\">I experience a problem \/ My product is broken<\/option><option value=\"I want to return my product for a refund\">I want to return my product for a refund<\/option><\/select><\/span><\/label>\n\t\t<\/p>\n\t\t<div data-id=\"product-broken\" data-orig_data_id=\"product-broken\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t\t\t<p>Please send screenshots, pictures or a video record, which can help us better identify the exact issue. You can attach screnshot in the attachement section of this form below.\n\t\t\t<\/p>\n\t\t\t<p><label> Impact on daily routine *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"product-broken-select\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"product-broken-select\"><option value=\"\">&#8211; Bitte ausw\u00e4hlen &#8211;<\/option><option value=\"Low impact - I can use the phone\">Low impact - I can use the phone<\/option><option value=\"Medium impact - I can only use the phone partially\">Medium impact - I can only use the phone partially<\/option><option value=\"High impact - I cannot use the phone at all\">High impact - I cannot use the phone at all<\/option><\/select><\/span><\/label>\n\t\t\t<\/p>\n\t\t\t<div data-id=\"broken-high-impact-group\" data-orig_data_id=\"broken-high-impact-group\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t\t\t\t<p><label> Phone identifier IMEI *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"broken-imei-number\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Found on the phone box, your invoice, or by dialing *#06#* on the phone\" value=\"\" type=\"text\" name=\"broken-imei-number\" \/><\/span><\/label>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<p><label> Current \/e\/ OS version number? (if possible attach screnshot in the attachement section of this form below)*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"broken-current-e-os-version\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"broken-current-e-os-version\" \/><\/span> <\/label><br \/>\n<label> What was the last \/e\/ OS version, when you did not have this issue? *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"broken-last-e-os-version\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"broken-last-e-os-version\" \/><\/span><\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div data-id=\"product-return\" data-orig_data_id=\"product-return\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t\t\t<p><label> Phone identifier IMEI *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"return-imei-number\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Found on the phone box, your invoice, or by dialing *#06#* on the phone\" value=\"\" type=\"text\" name=\"return-imei-number\" \/><\/span><\/label><br \/>\n<label> What is your order number? *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"return-order-number\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Found on your invoice or on your order email\" value=\"\" type=\"text\" name=\"return-order-number\" \/><\/span>]<\/label><br \/>\n<label> Version of \/e\/OS installed on the phone *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"return-e-os-version\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"return-e-os-version\" \/><\/span><\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div data-id=\"product-interested\" data-orig_data_id=\"product-interested\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t<p><label> Which product are you interested in? *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"product-interested-select\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"product-interested-select\"><option value=\"\">&#8211; Bitte ausw\u00e4hlen &#8211;<\/option><option value=\"Smartphone\">Smartphone<\/option><option value=\"Accesories\">Accesories<\/option><option value=\"Workspace Plans\">Workspace Plans<\/option><\/select><\/span><\/label>\n\t<\/p>\n\t<div data-id=\"interested-smartphone-group\" data-orig_data_id=\"interested-smartphone-group\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t\t<p><label> Interested Smartphone *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"interested-smartphone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"interested-smartphone\" \/><\/span><\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div data-id=\"interested-accessories-group\" data-orig_data_id=\"interested-accessories-group\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t\t<p><label> Interested Accessories *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"interested-accessories\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"interested-accessories\" \/><\/span><\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div data-id=\"interested-workspace-group\" data-orig_data_id=\"interested-workspace-group\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t\t<p><label> Interested Workspace Plan *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"interested-workspace\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"interested-workspace\" \/><\/span><\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div data-id=\"product-order-issue\" data-orig_data_id=\"product-order-issue\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t<p><label> Where did you purchase your product? *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"product-purchase-order\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"product-purchase-order\"><option value=\"\">&#8211; Bitte ausw\u00e4hlen &#8211;<\/option><option value=\"Murena.com\">Murena.com<\/option><option value=\"Other stores (e.g. Fairphone.com)\">Other stores (e.g. Fairphone.com)<\/option><\/select><\/span><\/label>\n\t<\/p>\n\t<div data-id=\"murena-store-group\" data-orig_data_id=\"murena-store-group\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t\t<p><label> Why do you need help with your order? *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"order-help\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"order-help\"><option value=\"\">&#8211; Bitte ausw\u00e4hlen &#8211;<\/option><option value=\"Payment issue\">Payment issue<\/option><option value=\"Delivery issue\">Delivery issue<\/option><option value=\"General order issue\">General order issue<\/option><\/select><\/span><\/label><br \/>\n<label> What is your order number? *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"order-number-issue\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Found on your invoice or on your order email\" value=\"\" type=\"text\" name=\"order-number-issue\" \/><\/span>]<\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div data-id=\"workspace-plan-group\" data-orig_data_id=\"workspace-plan-group\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t<p><label> Why do you need help with your Workspace plan? *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"workspace-plan-select\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"workspace-plan-select\"><option value=\"\">&#8211; Bitte ausw\u00e4hlen &#8211;<\/option><option value=\"I can&#039;t login to my Murena.io account\">I can&#039;t login to my Murena.io account<\/option><option value=\"I can&#039;t update my free subscription to a paid plan\">I can&#039;t update my free subscription to a paid plan<\/option><option value=\"I can&#039;t create a Murena.io account\">I can&#039;t create a Murena.io account<\/option><option value=\"I want to have more information about Murena.io\">I want to have more information about Murena.io<\/option><option value=\"I want to delete my Murena.io account\">I want to delete my Murena.io account<\/option><option value=\"Something else\">Something else<\/option><\/select><\/span><\/label>\n\t<\/p>\n\t<div data-id=\"cant-login-group\" data-orig_data_id=\"cant-login-group\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t\t<p><label>What is your Murena.io ID?<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"murena-id-workspace-login\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"murena-id-workspace-login\" \/><\/span><\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div data-id=\"cant-update-group\" data-orig_data_id=\"cant-update-group\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t\t<p><label>What is your Murena.io ID?<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"murena-id-workspace-update\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"murena-id-workspace-update\" \/><\/span><\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div data-id=\"murena-mobile-plan-group\" data-orig_data_id=\"murena-mobile-plan-group\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t<p><label> Why do you need help with your Murena Mobile plan? *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"murena-mobile-plan-select\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"murena-mobile-plan-select\"><option value=\"\">&#8211; Bitte ausw\u00e4hlen &#8211;<\/option><option value=\"I have a question about Murena Mobile\">I have a question about Murena Mobile<\/option><option value=\"I can&#039;t sign up for a plan\">I can&#039;t sign up for a plan<\/option><option value=\"I can&#039;t transfer my previous number to my Murena Mobile plan\">I can&#039;t transfer my previous number to my Murena Mobile plan<\/option><option value=\"I face an issue with payment\">I face an issue with payment<\/option><option value=\"Something else\">Something else<\/option><\/select><\/span><\/label>\n\t<\/p>\n<\/div>\n<div data-id=\"self-installation-group\" data-orig_data_id=\"self-installation-group\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t<p>For technical help and support around installing \/e\/OS yourself, please consult the <a href=\"https:\/\/doc.e.foundation\/support-topics\">\/e\/OS FAQ and Tutorials<\/a> or ask your question in the <a href=\"https:\/\/community.e.foundation\/\">Community Forum<\/a> or the <a href=\"https:\/\/t.me\/+HYMdK0PkIUdlZWZk\">Telegram \/e\/OS user group<\/a> to get help from other members in our community. Did you buy a subscription or a phone from Murena? Please choose a different option above to get in touch with the Murena Helpdesk.\n\t<\/p>\n\t<p>Thank you for using \/e\/OS and Murena services.\n\t<\/p>\n<\/div>\n<div data-id=\"other-store-group\" data-orig_data_id=\"other-store-group\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t<p>For issues with products purchased with other stores, please contact the Helpdesk of that store. For example, for phones with \/e\/OS purchased on Fairphone.com, please contact the Fairphone Helpdesk at <a href=\"https:\/\/support.fairphone.com\">https:\/\/support.fairphone.com<\/a>\n\t<\/p>\n<\/div>\n<div data-id=\"disabled-fields\" data-orig_data_id=\"disabled-fields\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t<p><label>Description *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"description\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"description\"><\/textarea><\/span> <\/label>\n\t<\/p>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"file-attachments\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-drag-n-drop-file d-none\" aria-invalid=\"false\" type=\"file\" multiple=\"multiple\" data-name=\"file-attachments\" data-type=\"jpeg|png|jpg|webp|pdf|zip\" data-limit=\"5242880\" data-min=\"0\" data-max=\"5\" data-id=\"70431\" data-version=\"free version 1.3.9.1\" accept=\".jpeg, .png, .jpg, .webp, .pdf, .zip\" \/><\/span>\n\t<\/p>\n\t<p><label>Enter Captcha<br \/>\n<input type=\"hidden\" name=\"_wpcf7_captcha_challenge_captcha-170\" value=\"768934875\" \/><img loading=\"lazy\" decoding=\"async\" class=\"wpcf7-form-control wpcf7-captchac wpcf7-captcha-captcha-170\" width=\"72\" height=\"24\" alt=\"captcha\" src=\"https:\/\/murena.com\/wp-content\/uploads\/wpcf7_captcha\/768934875.png\" \/><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"captcha-170\"><input size=\"4\" maxlength=\"4\" class=\"wpcf7-form-control wpcf7-captchar\" autocomplete=\"off\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"captcha-170\" \/><\/span><br \/>\n<\/label>\n\t<\/p>\n\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner mt-2\" type=\"submit\" value=\"Send\" \/>\n\t<\/p>\n\t<div data-id=\"disabled-fields\" data-orig_data_id=\"disabled-fields\"  class=\"\" data-class=\"wpcf7cf_group\">\n\t<\/div>\n<\/div>\n<\/form>\n<\/div>\n<\/div>\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Suchen Sie nach der L\u00f6sung in unserer Dokumentation und in den FAQ \/e\/OS FAQ +&#8230;<\/p>\n","protected":false},"author":5167,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"Kontaktieren Sie uns","_seopress_titles_desc":"Kontaktieren Sie uns, wenn Sie eine Frage oder ein Problem mit einem Murena-Produkt oder -Service haben.","_seopress_robots_index":"","footnotes":""},"class_list":["post-70224","page","type-page","status-publish","hentry","wpbf-post"],"_links":{"self":[{"href":"https:\/\/murena.com\/de\/wp-json\/wp\/v2\/pages\/70224","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/murena.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/murena.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/murena.com\/de\/wp-json\/wp\/v2\/users\/5167"}],"replies":[{"embeddable":true,"href":"https:\/\/murena.com\/de\/wp-json\/wp\/v2\/comments?post=70224"}],"version-history":[{"count":25,"href":"https:\/\/murena.com\/de\/wp-json\/wp\/v2\/pages\/70224\/revisions"}],"predecessor-version":[{"id":110847,"href":"https:\/\/murena.com\/de\/wp-json\/wp\/v2\/pages\/70224\/revisions\/110847"}],"wp:attachment":[{"href":"https:\/\/murena.com\/de\/wp-json\/wp\/v2\/media?parent=70224"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}